Customer Support Agent

What you will do:

Your main daily task will be to support our existing and potential customers via chat, email or video chat.

Other duties:

  1. Gathering user feedback and report to the team
  2. Updating users about news or new features
 

This position is for you if you have: 

  1. Native Hungarian
  2. Advanced English, both written and spoken
  3. Patience and empathy to understand user needs and problems
  4. Expert communication skills
  5. Ability to handle complaints and queries


Advantages:

  • Bilingual education
  • Experience/knowledge in B2B SaaS Sales Process
  • Experience in Customer Support
  • Interested in software and technology
  • English copywriting skills
  • You are flexible regarding the work hours – willing to work at PM shift


Why should you join us:

  • Exciting, important tasks
  • A significant role in developing a product that has customers from 30+ countries and wants to be the global leader in marketing technology
  • Internal coaching and mentoring
  • Support of career aspirations and personal development
  • High level of internal transparency
  • Stable background, backed by financially strong investor 
  • Startup type company culture and inspirational atmosphere
  • Competitive salary and benefit package
 

Job type and location:

  • Remote or on-site, full-time work  (onboarding in office, some mandatory office days)
  • Sometimes you need to work at PM shift as our customers are in different timezones
  • Office location: 1097 Budapest, Könyves Kálmán krt. 12-14. (Lurdy ház)
 

How to apply: 

Send your CV to hr@automizy.com

Due date for applying: December 15th 

First workday: January 1st